If you are experiencing any problems with our products or have any other questions regarding them, please browse through the questions below and see if the answers solve your issue. If not, email us directly at
email@example.com and we will be happy to help out. Please help us assist you more efficiently by offering as much information about your problem as possible- ie. What 3D software you are using, which renderer, etc.
Our primary hours for email support are 7am-5pm, Monday-Friday.
The current time in Arizona is
Frequently Asked Questions
I need to populate my scene with hundreds of (X-Model object). They are not exactly low-poly though. What can I do?
If you are using VRay, convert the model to a VRay Proxy object. You will then be able to make hundreds of copies of the model. Mental Ray 3.6 also has a proxy system that can handle many instances of high-poly objects. Maxwell Render also can handle this through its instancing feature. Check your software features to see what solutions are available.
What is the best way for me to organize the textures that come with your models?
We recommend making a separate folder for the X-Models textures and setting a path in your 3D software so it knows where to access the textures.
If I only need one model in the collection, is there a way to just buy that one model?
Yes and No. We are only selling full collections on the DigitalXModels website. We do, however, have individual models for sale on Turbosquid.
Are your models compatible with other packages besides 3dsMax?
Yes. Currently we are offering additional formats- .3ds, .obj, and .fbx. One of these 3 formats should be importable into any other 3D software package. In the future, we will also sell formats that are set up for other rendering packages to help save you the time in setting up materials.
Can you create a custom model for me?
Most likely, yes. Please contact us to discuss your needs and we will put together a cost estimate for you.
What formats are your models in?
Our models are currently being supplied in .max, .3ds, .obj, and .fbx formats. In the future we will supply the models in other native formats.
Why don't my renderings look like the images in the .pdf?
We've used 3dsMax 9 and VRay 1.5 to produce the images in the .pdfs. If you are using this software combo, and you render the .max scene as you downloaded it, your rendering should look just like the .pdf. If you are using any other software combo, most likely your images will look different. You will probably have to create materials that work best in your software. The .fbx files preserve most of the material info. The .3ds and .obj formats will require extra work in setting up new materials since those formats don't export all the same information that a .max file stores. All the mapping coordinates will be preserved though. As time goes on, we will be adding additional formats native to Maya, Lightwave, etc.
Can I get my collection on a disc?
Our models will only be supplied via download. You are permitted to burn a backup disc in the event your digital files are somehow lost. If you end up losing your files AND you don't have a backup disc, contact us with your order number and we will supply you with a new download link so you can obtain your files again.
I live outside the United States. Can I still purchase your models?
Yes, as long as you can pay with a credit card accepted through Paypal, you can order our models from anywhere.
Do you offer any discounts?
We may occasionally offer discounts on our products. If there is a discount currently available it will be easily visible on the home page of our website.
What is your return policy?
We will first attempt to assist you with any problem you are experiencing with our models. If we are unable to adequately do so, we will issue a full refund. In order to receive a refund, written notice and explanation of the problem (email is acceptable) must be provided to us within two weeks of the purchase date.
Do I have to pay sales tax?
You will only have to pay sales tax if you purchase the models from a computer within the state of Arizona.
I am having login problems. I am registered, and using my correct login and password, but the website won't log me in.
email us immediately so we can look into the problem.
I've forgotten my password. What now?
Click the "forgot your password?" button in the login area. Enter in the email address that you have registered with the site and we will send a new temporary password to that address.